Here at PONDSAFE, you are our best CUSTOMER. Our MISSION is to provide the BEST POND PROTECTION SOLUTIONS possible. We are always researching and developing new IDEAS. Our OBJECTIVE is to give you the BEST SOLUTIONS to PROTECT your PONDS, FISH and GARDENS. Many of Our Products are developed by us or researched by us for our use and soultions for our needs.
Customer Support: We value our customers and will try to answer all your questions and in a timely matter. Please Customer Support: We value our customers and will try to answer all your questions and in a timely matter. Please contact us by email with any questions or phone us at 732-674-3325. We want you to feel confident in your selection. PONDSAFE- a registered alternate name for Vectron IncP.O. BOX 373, Brick, NJ 08723, Phone 732 674 3325 SHIPPING POLICY: Most items are shipped within 24-48 hours. All orders are shipped ground unless other arrangements have been made and approved with PONDSAFE. We do not ship to P.O. Boxes as UPS and Fedex do not deliver to P.O. Boxes. We do not ship to FPO/APO. Most orders are shipped UPS or Fedex unless item does not meet their guidelines. Shipping rates including free shipping when it apply's are to the lower 48 states. For all other rates (Hawaii,Alaska and Canada) you may email us at sales@pondsafe.com. We do not ship to Mexico or overseas. If a package is returned to us due to a non delivery, you are held responsible for any extra shipping charges incurred. We do not give money back on your purchase due to shipping errors on behalf of the purchaser. If an order is refused you will be liable for the cost of product and any and all shipping charges. If PONDSAFE allows for the return of the merchandise a 20% restocking fee will occur plus shipping charges and any other fees associated with the return.
